Hotels Combined want you to pay the lowest price possible for your hotel.
Should you find your hotel room at a lower online rate after you have booked with a
site listed on HotelsCombined.com, they will refund you the difference, provided that
this lower rate is available on a website:
- Other than those websites available for booking on HotelsCombined.com, and
- Other than the official hotel site, accessible from the hotel page on
HotelsCombined.com, via the “official site” link
You must contact Hotels Combined within 24 hours of making your booking
to be eligible for the Best Price Guarantee.
- The lower rate must be available on the website that is not participating in HotelsCombined.com comparison process.
- You must book your room with the best priced booking provider having used HotelsCombined.com.
- As hotel prices can change frequently, you must contact HotelsCombined.com by email
email@example.com within 24 hours of purchasing your hotel room
from the best priced booking provider using HotelsCombined. Your email should include the
following information: your name, reservation number, copy of the confirmation e-mail/voucher
and the website where the lower rate is available. Incomplete or inaccurate emails will not be
taken into account.
- The guarantee is not applicable for same day bookings.
- The guarantee only applies in respect of a lower rate that is available for online booking. The lower online rate must
be bookable when we validate your claim, within the 24 hour period, screen shots will not be accepted as proof.
- The lower rate must be found online for an equivalent room at the same hotel as booked through the best priced
booking provider using HotelsCombined on the same check-in and check-out dates with the same booking conditions.
- The lower rate must be in the same currency.
- HotelsCombined.com will only refund the difference between the rate found on the best
priced booking provider that participates with HotelsCombined and the lower rate if your
reservation through the HotelsCombined.com participating provider is completed and not
cancelled and not subject of a no-show.
- "Best Price Guarantee" does not apply to hotel rooms purchased through or in combination
with membership rates, frequent stay, loyalty points or other "reward" type programs or special
promotions of the hotel where the booking is made. Lower rates available through opaque sites
where the exact hotel isn't known until after booking are also excluded from the guarantee.
- If your claim is successful the “Price Difference Refund” will be issued within 30 days
after the check-out date of your reservation with the best priced booking provider listed on
- Payment can be made to PayPal accounts, US and Australian bank accounts.