5. Are the rates displayed per room or per person?
The rates displayed for each hotel show both the published rates and our special discounted
rates, which are all per room and NOT per person. All hotel rates are listed in U.S. dollars,
so please use our Currency Converter to see the equivalent value in your home currency.
6. What is the credit card payment procedure and how safe is it?
Once we have received your credit card details and have confirmed that a room is available
as per your request, you will receive an e-mail confirming room availability.
Your credit card will be charged to HotelCardCharge.com, the company managing all
credit card transactions for HUNDREDS of hotel reservation websites run by Agoda Company
Pte Ltd, including www.precisionreservations.com and www.planetholiday.com. Please expect
to see the name HotelCardCharge.com appearing on your credit card bills. If you have any
questions regarding charges to your credit card, please contact our Customer Service
agents. They are available 24 hours a day to help with your enquiries or visit
www.hotelcardcharge.com.
7. What is your cancellation policy?
For hotel reservations made through Precision Reservations, you will receive an electronic
confirmation which will display a due date by which time you must confirm acceptance of
your reservation and the booking conditions by sending us your credit card details and
replying to the confirmation e-mail. If we do not receive these details by the due date
we will cancel your booking request automatically.
Once accepted, shortening your stay during the high season, periods of high occupancy,
during trade fairs and conventions, or failure to cancel your reservation prior to the due
date noted on your confirmation may result in a penalty charge being imposed by the hotel.
If a penalty charge is incurred, this will be deducted from the amount refunded.
Your confirmation e-mail will specify the exact cancellation due date (i.e. the deadline
you must cancel by in order to avoid any cancellation fee). Generally, the cancellation
due date is 14 days prior to arrival at the hotel. If you wish to cancel your booking
after you have received a confirmation, a cancellation fee of US$20 will apply. The
penalty charge for any cancellations received less than 5 days is one-night stay unless
specified otherwise on the confirmation email. You should reply to the confirmation email
signaling your acceptance of the penalty charges. We must be notified of all cancellations
within our normal office hours (GMT+7).
Cancellation requests submitted via any of the means above, prior to the due date
noted on your confirmation, will be automatically refunded 100% within 10 days of receiving
the request. Any cancellation request submitted after the due date noted on your
confirmation will also be processed within 10 days, and any applicable penalty charge
will be deducted from the amount refunded.
8. Who operates Precision Reservations?
Precision Reservations, part of the Agoda Travel Network, has been a trusted provider of
discount hotel services since 1997. The same team who created Precision Reservations helped
create PlanetHoliday.com. We have designed the Precision Reservations site to cater for our
growing affiliate network and to bring users a fresh approach to making hotel reservations.
Precision Reservations is managed by a team of American, European, New Zealand and Thai
nationals, who are committed to providing excellent service and the best value discount
hotels on the planet.
Head Office & Customer Service Center
999/9 Rama I Road,
The Offices at Central World, 27th Floor
Patumwan, Bangkok 10330
Thailand
North America
Tel: 1 (213) 666-1026 (Business Hours 8AM - 4PM)
Fax: 1 888 482-2235
Asia
Tel: +63 2 885-6278
+66 2 646-1200
Fax:+66 2 646-1225
